At Raf Simons Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully before requesting a return or refund.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unworn, unused, and unwashed.
- All original tags must still be attached.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items.
- Gift cards.
- Personalized or custom-made products.
- Items showing signs of wear, damage, or alteration caused by the customer.
- Products returned without original packaging or tags.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
- An item with missing parts
Contact our customer support within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim and arrange a replacement or refund if approved.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or color, please return the original item (if eligible) and place a new order.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider or bank.
Shipping fees are non-refundable unless the return is due to our mistake or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was delivered.
- The product arrived damaged or defective.
- The error was caused by us.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellation
Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team with your order number and details of your request.
We aim to respond to all inquiries within 1–2 business days.