At Raf Simons Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (processed securely by third-party payment providers)
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referral source
- Date and time of your visit
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver purchased products
- Provide customer support
- Respond to inquiries
- Improve website performance and user experience
- Send order confirmations and shipping updates
- Detect fraud and maintain website security
- Comply with legal obligations
If you subscribe to our newsletter, we may also send promotional emails. You can unsubscribe at any time.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
Payment Information
For your security, we do not store your complete payment card information.
Payments are processed securely through trusted third-party payment providers using industry-standard encryption.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted service providers, including:
- Payment processors
- Shipping companies
- Website hosting providers
- Analytics providers
- Legal authorities when required by law
These providers are only permitted to use your information for services related to our business.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no method of internet transmission is completely secure.
Data Retention
We retain your information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our policies
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team.
We aim to respond to all privacy-related inquiries within 1–2 business days.
